Utilities Management Software Customer Success Manager

About the role

Trimble is looking for a Customer Success Manager for its utilities management software, covering Sweden and Norway. The role acts as a trusted advisor for utilities, helping customers of critical energy and water infrastructure adopt innovative technologies and shaping utility operations across the two countries. The position is based in Västerås or Danderyd, Sweden, with about 15% travel to visit clients.

Key responsibilities

• Cultivate and sustain strong customer relationships so customers realise the full potential of the solutions.
• Act as a strategic liaison, sharing customer insights and needs with product, engineering and sales teams.
• Drive product adoption and usage so clients fully use their technology investment.
• Drive customer retention and identify growth opportunities for upselling and cross-selling.
• Monitor customer health and satisfaction and proactively solve problems.
• Collaborate across internal teams to ensure customer success.

Required profile

• Experience working with critical asset and infrastructure owners in the utility industry, with an understanding of the utility ecosystem.
• University education related to utilities, such as Electrical Engineering.
• Proven experience caring for customers in the utility sector.
• Strong interpersonal and communication skills, able to work independently and collaboratively.
• Professional verbal and written Swedish and English.

Required skills

• Bonus: professional Norwegian.
• Bonus: experience in Customer Success or Account Management.
• Bonus: experience in the B2B software and solutions industry.

To apply, candidates submit an online application through the posting's apply button.