Customer Success Manager

About the role

Aceve, a Nordic-founded AI-first company building digital tools for electricians, plumbers and contractors, is hiring a Customer Success Manager in Stockholm. The role keeps customers getting real value from Next, a project management and financial control platform for construction companies, by monitoring customer health, engagement and usage and spotting risks and opportunities early. It suits someone who wants to help build the Customer Success function itself.

Key responsibilities

• Monitor customer health, engagement and usage proactively, flagging and acting on risks before they escalate
• Think one-to-many: find ways to improve things for several customers at once instead of relying on one-off 1:1 meetings
• Run regular touchpoints and spot opportunities for customers to get more value
• Drive product adoption, retention and renewal, working closely with Account Management
• Act as the customer's internal advocate, feeding insights back to Product and Support
• Help customers navigate product changes and new ways of working
• Share learnings from customers so the whole team can keep improving

Required profile

• 2-5 years in a customer-facing role such as Customer Success, Account Management, Project Management or Consulting
• Experience managing customer relationships, projects or multiple stakeholders
• Experience in the construction or trades industry is a strong advantage
• Relevant post-secondary education or equivalent professional experience
• Proactive, adaptable to ambiguity, customer-centric, collaborative and curious

Required skills

• Able to read product usage and customer data to spot risks and opportunities early
• Comfortable with CRM and customer success platforms and basic data analysis
• SaaS or Customer Success background is a plus
• SaaS, CRM or analytics platform experience is also a plus