SAP Field Service Management Specialist

About the role

DeLaval is seeking a SAP Field Service Management (FSM) Specialist to lead the configuration, rollout and ongoing governance of the SAP FSM application across its global service organisation. The role will support the Lead‑to‑Cash and Install‑to‑Decommission processes, ensuring efficient planning, execution and reporting of on‑farm services.

Key responsibilities

• Act as the application business owner for SAP FSM, creating a governed and standardized configuration aligned with business process requirements.
• Collaborate with Business Process Owners and Functional IT leads to define specifications, conduct testing and drive rollouts in all market areas and sales organisations.
• Analyse data to define best‑practice processes while adhering to SAP standards.
• Design and deliver key‑user training together with process owners.
• Support the global Lead‑to‑Cash process, covering marketing, sales, CRM and partner relationship management.

Required profile

• Minimum 5 years of experience in operational or consultancy roles related to field service management.
• Proven expertise with SAP Field Service Management implementation and governance.
• Strong ability to facilitate cross‑team workshops and drive change.
• University degree (MSc or equivalent) and fluent English.
• Valid driver’s licence and willingness to travel.

Required skills

• SAP Field Service Management
• SAP
• MS Office

What we offer

• Hybrid working model (onsite and remote) in a global, innovative company.
• Opportunity to contribute to sustainable food production and dairy farming solutions.