Client Value Partner

About the role

The Client Value Partner (CVP) is a senior leader in Celonis’ Value Engineering team, responsible for driving AI‑driven business transformations with strategic customers. You will act as a trusted advisor to C‑level executives, define long‑term vision, and mobilize Celonis resources to deliver measurable impact.

Key responsibilities

• Develop and maintain strong relationships with C‑level executives, embedding Celonis into their strategic objectives.
• Lead cross‑functional teams to deliver end‑to‑end customer value journeys, ensuring high‑quality, on‑time project completion.
• Mentor customers on organization design, Centers of Excellence, and drive platform adoption.
• Organize and lead customer advisory boards, acting as the voice of the customer within Celonis.
• Resolve escalations by orchestrating internal resources efficiently and effectively.

Required profile

• Minimum 15 years of experience in customer success, strategy consulting or related fields; MBA strongly preferred.
• Proven track record delivering large‑scale transformation programs and driving measurable business outcomes.
• Deep experience with change management and influencing senior executives in global organizations.
• Willingness to travel up to 70% of the time.

Required skills

• Strong understanding of SaaS platforms and solution design.
• Experience with AI‑based transformation initiatives.
• Project management capability to organize multiple work streams.

What we offer

• Ownership from day one with Restricted Stock Units (RSUs) and merit‑based refresh grants.
• Unlimited PTO and a flexible hybrid work model.
• Generous parental leave: 24 weeks fully paid for primary carers, 12 weeks for supporting carers.
• Continuous learning through a 70‑20‑10 framework, mentorship programs, and a dedicated learning platform.