Senior Customer Success Manager - Nordics

About the role

We are looking for a Senior Customer Success Manager to lead our Nordics portfolio. You will own the end‑to‑end customer journey, ensuring retailers achieve measurable revenue growth through our search and discovery platform.

Key responsibilities

• Own the customer journey from kickoff through launch, adoption and ongoing value realization.
• Build trusted relationships with stakeholders ranging from engineers to C‑level executives.
• Translate technical concepts and performance data into clear business outcomes such as conversion and revenue.
• Lead quarterly and executive business reviews, communicating impact and aligning on next steps.
• Identify risks early, manage escalations and advocate for customer needs across internal teams.
• Partner with Account Management to support retention, growth and expansion opportunities.

Required profile

• At least three years of experience managing enterprise customer relationships in Customer Success, Account Management or similar.
• Proven ability to engage technical and business stakeholders, including Directors, VPs and C‑level executives.
• Strong influencing and stakeholder‑management skills with a track record of driving progress without direct authority.
• Experience in eCommerce, digital commerce, search or product discovery is highly valued.
• Based in the Nordics (Finland, Sweden, Denmark) and fluent in a Nordic language is a plus.

What we offer

• Competitive compensation package with stock options.
• Fully remote work – choose where you live, with a home‑office stipend and Apple laptop.
• Training and development budget refreshed each year.
• Parental leave for qualified employees.
• Inclusive culture that values diversity, equity and continuous improvement.