Customer Success Manager - Commercial - Nordics

About the role

Arctic Wolf is looking for a Customer Success Manager (Commercial) for its Nordic region, working remotely. The role manages corporate customers using the CyberSOC solution, supports renewals and expansions, and acts as an advisor to customers. The position is exempt and typically involves 10% or less business travel.

Key responsibilities

• Manage a portfolio of corporate customers using the CyberSOC solution.
• Achieve renewal and expansion targets through consultative selling.
• Listen to customers, give feedback to the business and ensure satisfaction, including quarterly account reviews.
• Negotiate on behalf of management to upsell additional service offerings.
• Act as an advisor, developing plans for future growth.
• Prioritize and follow up on a high volume of customer requests and issues, coaching customers toward alternative solutions.
• Create and manage automated processes to forecast at-risk customers and build retention plans.

Required profile

• 5+ years of demonstrated success in a sales role, preferably in a technology organization.
• Field sales experience strongly desired.
• Ability to work flexibly in a rapidly changing environment.
• Knowledge of spreadsheets and Salesforce.
• Commitment to customer service, business quality and data security.

What we offer

• Base salary of 28,200 to 63,000 GBP per year, depending on skills, experience and location.
• Variable incentive compensation, new hire equity grants and a comprehensive benefits package.