Senior Service Provider Operations Manager

About the role

Zalando is looking for a Senior Service Provider Operations Manager to take full operational accountability for the Brunna fulfillment centre in Stockholm. You will bridge strategic alignment with hands‑on floor operations, managing the performance of our third‑party logistics (3PL) partner.

Key responsibilities

• Drive 3PL partner performance and enforce Service Level Agreements through data‑backed reporting.
• Maintain an active Gemba presence to identify bottlenecks and resolve real‑time challenges.
• Apply Lean methodologies and continuous‑improvement tools to optimise productivity, quality and cost.
• Lead local alignment for automation initiatives, including the Robotics Fulfillment Center (RFC) rollout.
• Act as liaison between Zalando HQ and site leadership for forecasting, capacity planning and service expectations.
• Oversee operational budgeting and invoice validation using detailed warehouse metrics.

Required profile

• 5‑8 years of leadership experience in logistics, production or supply‑chain management.
• Proven track record managing large‑scale fulfillment centres (20,000 m²+).
• Experience leading a distributed structure with 200‑500+ employees, including direct management of Operations Managers.
• Extensive 3PL management experience with SLA enforcement and KPI tracking.
• Hands‑on problem‑solver with strong data‑analysis capabilities.
• Business‑fluent in English and Swedish.

Required skills

• Lean methodologies
• Data analysis
• 3PL contract management
• Automation project support (Robotics Fulfillment Center)

What we offer

• 40% discount on fashion and beauty products sold by Zalando.
• 30% discount on Zalando Lounge and external partner offers.
• 30 days of vacation per year.
• Health and wellbeing options.