Customer Support Specialist – Travel Technology

About the role

Etraveli Group is a leading global provider of flight technology, connecting millions of flights and travellers from search through booking and beyond. About 30 people work in its customer support centre in central Uppsala. As a Customer Support (Travel Agent), you act as the link between the company and its customers, solving problems in a technically advanced environment while handling several systems at once and supporting customers by phone.

Key responsibilities

• Handle incoming calls on rebookings, cancelled flights, baggage questions and name changes
• Navigate complex booking systems and ensure correct technical and administrative handling of each customer's journey
• Aim to meet and exceed quality, efficiency and customer satisfaction KPIs
• Report technical issues and customer feedback within the organisation

Required profile

• Very good spoken and written Swedish and English
• Good computer skills and ease of learning new systems
• Positive attitude and strong service sense
• Self-assured, stress-resistant and able to follow up on own performance
• Full attendance during the eight-week paid training is required; no prior experience needed

Required skills

• Merits: previous customer service experience, preferably by phone
• Merits: knowledge of Sabre or Amadeus booking systems
• Merits: relevant travel/tourism education, Finnish, Danish or Norwegian

What we offer

• Eight-week paid training, starting around 11 January
• Office hours 08:00–17:00 weekdays, free on weekends and public holidays
• Hybrid work up to two days per week after probation
• Monthly and quarterly bonuses in addition to a fixed salary
• High health allowance, occupational pension and insurance
• Free breakfast at the office