HPC Onsite Technical Consultant (Borlänge)

About the role

Hewlett Packard Enterprise is looking for an HPC Onsite Technical Consultant to provide hardware support for a large High Performance Computing (HPC) system for a Swedish customer in Borlänge. The role is designed as onsite, with the expectation that you will primarily work from an HPE partner or customer office, as part of a dedicated onsite team delivering reactive hardware support. It also includes a 24/7 on-call rotation to meet the strict SLA of the support contract. Product training and mentoring from the WW HPE HPC team will be provided.

Key responsibilities

• Troubleshoot hardware issues reported by the customer or by HPE onsite, and produce accurate remediation action plans and technical records.
• Use the agreed methodology and tooling for troubleshooting, and escalate and follow up on resolutions with product L2/L3 support groups and management.
• Carry out the plan of action for failed hardware components and record planned maintenance actions and outcomes in case management systems.
• Monitor the cooling distribution units of the system according to established routines.
• Manage the spare parts process for receiving and returns, and monitor spare parts inventory and trigger replenishment when needed.

Required profile

• Degree-level education, or equivalent, in computer science or a related discipline.
• At least 3-5 years of experience in computer systems hardware support.

What we offer

• A comprehensive suite of health and wellbeing benefits for team members and their loved ones.
• Programmes supporting personal and professional development and career growth.