Technical Onsite Support – End User Services

About the role

Infosys is looking for a Technical Onsite Support professional to join its Stockholm team. You will be the first point of contact for end‑users, delivering on‑site assistance, hardware maintenance and rapid problem resolution.

Key responsibilities

• Provide on‑site end‑user support, troubleshooting hardware and software issues.
• Maintain and update applications and operating systems for desktop environments.
• Gather diagnostic data, analyse problems and resolve or appropriately escalate incidents.
• Manage incidents and problems in line with service‑level agreements.
• Monitor performance of end‑user devices and address related issues.
• Deliver user training, advice and temporary or permanent fixes.
• Create and update documentation, and collaborate with network, database and third‑party teams.

Required profile

• Previous experience in a customer‑focused end‑user support role (e.g., Help Desk Technician, Desktop Support Specialist).
• Fluent in Swedish and English.
• Proven ability to resolve incidents, requests and changes within agreed SLAs.
• Experience with end‑user computing devices, peripherals and software installations.
• Strong collaboration skills with internal and external technical teams.

Required skills

• Windows operating system support
• Hardware troubleshooting
• Microsoft Office suite
• Desktop support tools and techniques