Support Engineer - Pacom

About the role

Pacom, part of the Securitas Group, provides integrated security solutions and centrally managed security platforms (access control, video surveillance, fire and intrusion alarm systems) for commercial organisations and government agencies. This Support Engineer role covers the Nordic region and supports global operations for the Unison product line. It is a first-line technical support position covering professional services, on-site support, system upgrades and technical training for resellers and customers.

Key responsibilities

• Manage support cases from intake through resolution
• Deliver technical and user training to employees, partners, resellers and customers
• Administer support portals and product catalogues
• Perform testing, beta testing and maintain manuals and technical documentation
• Provide on-site support and upgrades as part of professional services
• Support product quality, customer migrations and future product requirements
• Act as a technical advisor in complex projects and help resolve product defects

Required profile

• Several years of experience with networking, server and client environments, virtualisation and Microsoft SQL Server
• Minimum 8 years of industry experience, preferably in the security business and/or IT
• Minimum secondary school qualification; university degree preferred
• Proven experience in networking, server/client infrastructure, virtualisation and Microsoft SQL Server
• Strong troubleshooting and problem-solving skills, good communication and project management experience
• Swedish and English (mandatory)
• Swedish citizenship, valid driver's licence and approved security clearance

Required skills

• Networking (switches, routers, firewalls, TCP/IP)
• Server and client environments (Windows and/or Linux)
• Virtualisation platforms such as VMware, Hyper-V or Nutanix
• Microsoft SQL Server administration, maintenance and troubleshooting