Learning Delivery Quality Lead (Trainer)

About the role

The Learning Delivery Quality Lead delivers onboarding, role-readiness and capability development programs for Clinical Operations staff. The role partners with operational leaders, quality teams, HR and client stakeholders so that employees are properly trained, compliant and ready to support global clinical research activities.

Key responsibilities

• Deliver and facilitate sponsor "Ways of Working" training for new hires and existing team members
• Lead onboarding and role-readiness programs for Clinical Operations personnel
• Coordinate study-specific, process, systems and compliance training with relevant stakeholders
• Maintain and enhance role-based training curricula for CRAs, CTAs, Study Managers and Direct Line Managers
• Conduct training needs assessments and identify capability gaps
• Facilitate instructor-led and virtual training workshops
• Monitor training compliance and competency metrics, and evaluate training effectiveness
• Support inspection readiness through accurate and complete training documentation
• Develop and deploy soft skills training programs and continuous improvement initiatives
• Serve as subject matter expert and main contact for training-related inquiries

Required profile

• Bachelor's degree in a scientific discipline or healthcare field
• Minimum 3-5 years in Learning & Development or training within clinical research organizations
• Prior experience training CRAs, CPMs or Clinical Line Managers is a must
• Minimum 7-10 years of overall professional experience; prior experience as a CRA is a must
• Demonstrated experience in regulated environments such as ICH-GCP and SOP-driven organizations
• Experience developing and delivering instructor-led, virtual and e-learning programs, and managing onboarding and role-based training
• Experience supporting global or regional clinical trial teams preferred

Required skills

• Learning Management Systems (LMS) and training compliance tracking in Global Pharma, CRO and FSP environments
• Training delivery, coaching, mentoring and onboarding of clinical staff (at least 1-2 years)