Customer Support Consultant

About the role

We are looking for a Customer Support Consultant to join Aceve’s growing team in Linköping. You will be the first point of contact for users of our digital platform, helping electricians, plumbers and contractors solve issues quickly and efficiently.

Key responsibilities

• Handle inbound customer queries via phone and email (approximately 50/50 split).
• Troubleshoot issues and guide customers through the platform to find appropriate solutions.
• Take full ownership of cases from initial contact to resolution.
• Identify recurring questions, share insights and contribute to process improvements.
• Stay up‑to‑date with product changes to provide accurate assistance.
• Collaborate with teammates to maintain high quality and consistent customer experience.

Required profile

• Proven experience in a customer service or support role.
• Relevant background – academic qualification or equivalent hands‑on experience in a customer‑facing environment.
• Fluent in Swedish and professional working proficiency in English.
• Structured, detail‑oriented work style with strong follow‑through.
• Comfortable with digital tools and quick to learn new systems.
• Team‑oriented mindset, contributing to the broader team’s success.

Required skills

• Excellent verbal and written communication in Swedish and English.