Customer Success Manager – Swedish Speaker (12‑Month Contract)

About the role

We are looking for a Swedish‑speaking Customer Success Manager to join Mastercard on a 12‑month contract. In this role you will own the delivery and implementation of a SaaS analytics platform, helping customers extract value from Mastercard data and solutions.

Key responsibilities

• Coach customers on adopting Mastercard products and solutions, ensuring they achieve their strategic objectives.
• Lead end‑to‑end delivery projects, managing timelines, contracts and risk of churn.
• Conduct platform demonstrations, training sessions and webinars for client teams.
• Collaborate with product and sales teams to create and maintain support and sales materials.
• Act as the subject‑matter expert on the SaaS platform, providing pre‑sales insights and post‑implementation support.
• Identify improvement opportunities, troubleshoot complex issues and propose enhancements.

Required profile

• Fluent Swedish and English communication skills.
• Proven experience in client‑facing, project‑management or customer‑success roles within SaaS or technology environments.
• Strong analytical mindset with the ability to translate data insights into business value.
• Ability to work independently and coordinate with cross‑functional teams.

Required skills

What we offer

• 12‑month fixed‑term contract with Mastercard.
• Opportunity to work on a high‑impact analytics platform serving global clients.
• Collaboration with product, sales and engineering teams.