Customer Service Advisor

About the role

Join Avarda Group’s growing Customer Service team in the Nordics. You will handle customer inquiries in Swedish and English while contributing to the company’s expansion and your own professional development.

Key responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Perform administrative tasks related to customer cases.
• Improve customer experiences and maintain high service quality.
• Identify workflow improvements and suggest process optimisations.
• Support other departments and foster cross‑functional collaboration.

Required profile

• Service‑oriented with professional handling of diverse customer situations.
• Solution‑focused, goal‑driven and willing to take on new challenges.
• Strong communicator with excellent verbal and written Swedish and English.
• Previous experience in customer‑facing roles is an advantage.
• Basic knowledge of e‑commerce and finance and a genuine interest in learning.

What we offer

• Opportunity to work in a fast‑growing, innovative company.
• Collaborative work environment with focus on development.
• Chance to contribute ideas and influence work in a dynamic setting.
• Fixed‑term employment.