Transit Field Services Region Director

About the role

The Transit Field Services Region Director leads the regional Field Services organization within Wabtec's Transit Services division. The team delivers field support, warranty execution, retrofit activities and maintenance services for transit customers across the region, working closely with Product Management, Services Sales, Resident Engineers, Project Execution, Customer Service and Operations. The role covers operational excellence, safety, quality and service delivery across multiple sites.

Key responsibilities

• Deploy and execute the regional Field Services strategy, processes and tools, and set operational standards and KPIs.
• Manage Resident Site Managers, Field Service Operations Managers, Warranty Managers and Customer Service Managers.
• Perform workforce planning, resource allocation and budget management.
• Support Services Sales in developing service solutions and strengthen customer relationships.
• Partner with Resident Engineers and Project Teams on warranty phases and provide regular performance reporting to leadership.
• Drive continuous improvement, train and develop the workforce, and support warranty, retrofit and maintenance activities on time.

Required profile

• Engineering degree or technical qualification.
• Strong experience in project management and complex operations.
• Proven leadership of multi-site Field Service or operational teams.
• Solid business acumen and experience in service business development.
• Experience managing budgets, resource planning and workforce allocation.
• Ability to lead, develop and coach multidisciplinary teams.
• Experience supporting warranty, maintenance, repair and retrofit activities.
• Ability to work in a matrix and international environment.
• Legal authorization to work in the EU is required; visa sponsorship is not offered.