Global Manager – Service Processes & Tools

About the role

Lead a global team to harmonize, standardize and continuously improve service and lifecycle management processes for ABB Robotics. Shape future operating models to ensure scalable, efficient and customer‑centric service across the organization.

Key responsibilities

• Act as Global Process Owner for service processes, designing end‑to‑end target‑state processes and defining metrics.
• Lead, coach and develop a team of six Service Business Process Owners and experts.
• Design, implement and continuously improve global service processes and supporting applications in collaboration with IS and stakeholders.
• Ensure alignment between service processes, value streams and digital tools, embedding HSE requirements.
• Translate business strategy, customer needs and market dynamics into scalable processes.
• Support global deployment, adoption and change management for process and system improvements.

Required profile

• M.Sc. or bachelor’s degree in Engineering, Computer Science, Business Administration or similar.
• 15‑20 years total work experience with 5‑10 years in leadership roles.
• Proven leadership of global teams in complex matrix organisations and senior stakeholder management.
• Strong experience in service business and lifecycle management (field service, parts fulfillment, installed base, data‑driven services).
• Experience in global transformation programmes and ERP/CRM/Field Service platforms is a plus.