Desk Side Support Engineer

About the role

NSC Global is looking for a Desk Side Support Engineer in Sundsvall. The role covers maintaining, analysing, troubleshooting and repairing computer systems, hardware and peripherals, and supporting user accounts, rights, security and system groups.

Key responsibilities

• Receive help requests from end users by telephone and work orders in a courteous way
• Document user identification, department, contact details and the nature of the problem
• Build rapport with customers and gather full problem details
• Prioritise and schedule problems, escalating them to the right technician when needed
• Record and track the problem-solving process until resolution

Required profile

• 4-year degree in Computer Science, Engineering or a related field (MBO ICT 4 level)
• 3+ years of technical support experience in a computer-related area
• Swedish and English speaking writing
• Driver's licence and own car to visit off-site locations (Leverkusen, Duren)

Required skills

• Ticket handling tools and cross-team troubleshooting
• Basic computer hardware knowledge
• Desktop operating systems including Microsoft
• MCSA Windows 10 / 11 certification
• Knowledge of InTunes, Active Directory and network essentials
• Strong documentation, communication and customer service skills