Customer Success Manager

About the role

Join Epidemic Sound’s global team to nurture and grow the B2B business in the Nordics. You will retain and scale existing client contracts while driving product adoption across platforms and enterprises.

Key responsibilities

• Act as a trusted advisor throughout the customer lifecycle, defining success plans and expanding product adoption.
• Identify upsell and expansion opportunities and work with the Growth Manager to scale accounts.
• Manage renewals, maximize retention and develop turnaround strategies for churn‑risk accounts.
• Collaborate with sales, product, music and marketing teams to channel customer feedback and leverage the Epidemic Sound ecosystem.
• Utilize AI tools such as Claude to automate workflows and improve operational efficiency.

Required profile

• 4+ years of experience in Sales or Customer Success, preferably in technology, SaaS or media.
• Proven track record in B2B enterprise roles focused on developing, retaining and growing existing accounts.
• Experience leading multi‑team rollouts and turning around stalled adoption.
• Strong ability to build relationships quickly, navigate ambiguity and use usage data to mitigate churn.

Required skills

• Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.
• Familiarity with AI tools like Claude for workflow automation.