Business Process Manager – Product & Service Lifecycle

About the role

Alfa Laval is seeking a Business Process Manager to design, optimise and manage global processes across the Product and Service Lifecycle, from new product introduction through after‑sales and installed‑base management. The role sits in the Process Centre of Excellence within the Digital Transformation Office, driving standardisation and ensuring business processes align with digital solutions.

Key responsibilities

• Drive and support global process design within Product and Service Lifecycle.
• Assess local processes against global standards, identify gaps and improvement opportunities.
• Escalate process variances and support fit‑to‑global assessments, including within the OneERP Ecosystem Programme.
• Define business requirements based on As‑Is and To‑Be designs in collaboration with Process Architects and Global Process Owners.
• Maintain process documentation in line with global standards, governance and best practices.
• Support standardisation of enabling flows for introducing, maintaining and retiring products, translating sales configurations into manufacturing BOM and routing, and connecting manufactured products to the installed base and after‑sales processes.
• Collaborate with Global Process Owners, End‑to‑End Process Architects, Local Process Leads and other Business Process Managers to ensure consistency.
• Engage with business users to understand operational needs and support adoption of global processes.
• Partner with Group Digital roles such as Product Managers, Enterprise Architects and Solution Architects to align process design with digital capabilities.

Required profile

• Structured and collaborative professional with a strong business mindset.
• Proactive, curious and comfortable challenging existing processes.
• Ability to balance global standards with local business realities.
• Excellent communication skills with both business and digital stakeholders.

Required skills

• Experience in business process management and improvement, preferably in a manufacturing or industrial environment.
• Good understanding of product lifecycle, new product introduction and after‑sales flows.
• Familiarity with manufacturing data elements such as BOM, manufacturing BOM and routing.
• Ability to translate business needs into clear process requirements.
• Experience with global process standards, governance and documentation.
• Stakeholder management and cross‑functional collaboration.
• Experience with large‑scale digital transformation, ERP implementation or rollout programmes (advantage).