Labour Standards Expert

About the role

H&M Group is hiring a Labour Standards Expert for a permanent position in Stockholm. The role owns and develops the global store labour standards model, defining how work is measured and how long operational tasks should take across retail environments. It focuses on creating and maintaining the methodologies, standards and workload assumptions behind labour planning, productivity and workforce decisions, rather than on workforce scheduling or staffing execution.

Key responsibilities

• Own and maintain the end-to-end store labour standards model, with every operational activity having a clear, validated and documented time value.
• Define and continuously improve the methodologies, calculation logic and governance behind labour standards.
• Run lead time studies, work measurement and productivity assessments across front of house, back of house and omnichannel operations.
• Analyse workflows, task patterns and workload drivers to set accurate labour standards, and update them for new processes and operating model changes.
• Set up a regular review cadence for task times, including annual refreshes and defined change triggers.
• Maintain documentation, methodologies and standard operating principles, and act as subject matter expert for work measurement and productivity.
• Work closely with Labour Demand and Workforce Management experts so labour standards feed into workforce planning.

Required profile

• Experience in work measurement, labour standards, industrial engineering, methods engineering, operational productivity or labour modelling.
• Experience conducting time studies, task analysis, productivity assessments or workload measurement.
• Strong understanding of operational workflows, process analysis and productivity drivers.
• Ability to turn operational activities and workload assumptions into measurable standards.
• Experience in retail, logistics, manufacturing, warehousing or similar high-volume environments is highly valued.
• Fluency in written and spoken English.

Required skills

• Time studies, work measurement and productivity assessment
• Process analysis and workflow analysis
• Data interpretation and analytical skills
• Cross-functional collaboration and stakeholder influence

What we offer

• 25% staff discount on all H&M Group brands in stores and online.
• H&M Incentive Programme (HIP).
• Extensive development opportunities around the globe.

The position is based in Stockholm; applications are made by sending a CV in English, and cover letters are not requested.